When considering call center headsets, the Plantronics HW510 headset should be one of your top choices. With a full-size ear speaker/ear cushion, you create an excellent barrier that separates background noise from the voice of your caller. The more accurately you hear, the less time is needed to repeat facts, and information won’t be taken down incorrectly. How frustrating it is when sales agents take orders and have the wrong address or model numbers entered into the system. Immediately the confidence of the customer is affected when the delivery is delayed or when the box is opened to find the wrong item inside. From that point on the customer is thinking if they can’t get the first order right, why should I continue to do business with them to only be frustrated again.
In a busy call center, the Plantronics EncorePro HW510 headset will help your agents hear your callers as clearly as possible. With a noise-canceling microphone, you will also find your callers hear your agents better, because the mic cuts down on the background noise. The more your caller and agent can focus on each other with fewer background distractions, the more accurate information will be exchanged, and a more fluid call will result.
With call center headsets, you also want a durable headset that is made to last through 24/7 use and abuse. The Plantronics HW510 headset has laser-welded construction and is backed by a 2-year warranty to ensure you get the most out of your headset investment. By replacing the ear cushion on occasion, your contact center agents will feel like their headset is new again with years of anticipated use ahead. By selecting the Plantronics EncorePro HW510 headset, your agents can keep one ear open to their co-workers or managers. This is beneficial for agents so they can easily communicate with others when they need to ask questions or keep in contact with coworkers. With high-quality contact center headsets, agents will want to leave their headsets on during their shift, so finding a comfortable well-fitting headset is crucial. With the HW510, you have a soft foam cushion and an adjustable headset ensuring a perfect fit for all-day comfort. To maximize the headset investment in your call center, the Plantronics HW510 headset needs to be at the top of your list when considering business-grade headsets.
